The "Branch Operations (Level 2B)" course is designed to provide participants with a comprehensive understanding of fraud in the context of branch operations. Through an exploration of fraud definitions, classifications, fraudster characteristics, and common fraud types, participants will gain valuable insights into identifying and addressing fraudulent activities within the branch environment.
Define fraud & fraud classifications.
Identify the fraudster personal characteristics and their victims.
Differentiate between common fraud types & fraud terminology.
Branch managers and staff responsible for day-to-day operations=Compliance officers and risk managers overseeing branch operations=Frontline employees interacting with customers and processing transactions=Security personnel involved in monitoring and preventing fraud
