The "Branch Operations (Level 1D)" course provides insights into Western Union (WU) operations within branch settings. Participants will gain an understanding of WU's nature of business, instant transfer methods, transaction flows, and the client transfer journey. The course aims to equip participants with the knowledge to handle WU transactions efficiently and provide a seamless experience to clients.
Distinguish between different operations of WU business..
List instant transfer methods.
Identify the flow of transactions.
Handle the journey of clients’ transfers.
Frontline staff responsible for Western Union transactions and client interactions=Branch managers overseeing WU operations=Customer service representatives assisting clients with WU transfers=Operations managers and team leaders involved in branch operations
