The "Branch Operations (Level 1B)" course provides a comprehensive exploration of the imperative for traditional retail banks to transition into customer-centric fully digital entities. Participants will gain insights into understanding customers, optimizing the customer experience, exploring options for transformation, and navigating the new financial model with its associated risks and opportunities.
Evaluate the imperative to become a customer-centric fully digital bank.
Understand the bank’s customers.
Optimize the customer experience using proper insights.
List the options for traditional retail banks, including whether to build, partner or buy.
Apply techniques to transform into a customer-centric fully digital bank.
Recognize the new financial model, including the losses and gains, risks and opportunities.
Branch managers and staff seeking to understand the shift towards digital banking=Operations managers and team leaders responsible for customer experience optimization=Digital transformation officers involved in transitioning traditional banks to digital platforms=Strategic planners and decision-makers exploring options for digital transformation in banking
